Shipping & Returns

Shipping

We will ship only to the UK mainland, excluding the Scottish Highlands and Northern Ireland.

Shipping cost are shown with each item in the Real Beer At Home shop

These delivery rates apply for the Mainland UK only.

Delivery

We offer our customers a 2 to 3 working day, delivery service. Orders must be placed no later than 12 noon (i.e. if an order is placed on a Wednesday before 12 noon – the order should arrive at the destination between 9am–5:30pm on Friday).  To be sure of Friday delivery order by Tuesday noon.  We are unable to offer delivery on weekends or bank holidays.

If for some reason you are not at the delivery destination when the courier attempts delivery, a card will be posted through the door to let you know the delivery was attempted. Please call the number on the card to arrange redelivery. If the local courier depot is not contacted within 48 hours from the attempted delivery date the box will be returned to www.realbeerathome.co.uk, at which point a re-delivery charge will apply to resend the box to you.

Goods that are requested to be left at a location without a signature, are left solely at the customers own risk. If you wish goods to be left, you must request this in your “delivery instructions”.

Goods lost or damaged will be replaced free of charge provided we have the item(s) in stock, if the item(s) are out of stock we shall recommend a suitable replacement. The replacement order will be dispatched as soon as possible.

Carriage charges incurred by RealBeerAtHome.co.uk are non-refundable if all attempts for delivery have failed. If a customer requests re-delivery after our initial attempts to deliver, all additional carriage costs are charged to the customer.

Returning goods

If you are not satisfied with the goods in any way please contact us. All goods must be returned intact, no later than 5 working days from delivery. Any carriage cost is the responsibility of the customer.

Realbeerathome.co.uk accepts no responsibility for failure of delivery due to circumstances beyond our control.